Mazzo

Job 170305 - Host
Grand Rapids, MI

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Job Details

Location: Grand Rapids, MI
Employment Type: Part-Time
Salary: $6.00 - $8.00

Job Description

Summary of Position:  

 

To ensure that all guests are greeted and seated in a friendly, hospitable, and prompt manner using appropriate procedures in accordance with Uccello's Standards. Assisting all service team members and management in anticipating our guest’s needs and operating a clean and efficient restaurant.

 

Duties & Responsibilities:

 

  • Warmly and graciously greet all guests upon arrival.
  • Open the front door for guests entering or leaving the restaurant.
  • When immediate seating is limited, record guest names and number of people in party on the wait list.
  • Effectively use paging system to notify guests when tables become available.
  • Provide guests with estimated waiting time.
  • Accommodate special seating requests for guests whenever possible.
  • Seat guests based on their preferences while still balancing the number of guests in a server’s sections.
  • Engage in friendly conversation as you seat guests
  • Upon seating, offer guests a menu and inform them of their server’s name and any features or specials.
  • Bus tables quickly and efficiently whenever needed and inspect table for proper presentation and completeness. 
  • Answer the phones promptly with a clear and friendly greeting and answer any questions in a friendly, helpful and knowledgeable manner
  • Relay phone messages to all management team members as needed.
  • Create a positive final impression by thanking guests as they leave and invite them to return.

 

 

Requirements

Qualifications:

 

  • No previous restaurant experience required.
  • Be able to work in a standing position for long periods of time.
  • Must have exceptional grooming habits.
  • Be personable, friendly and outgoing.

 

Skills Needed:

 

  • Active Listening- giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking- talking to others to convey information effectively
  • Social Perceptiveness- being aware of others' reactions and understanding why the react as they do.
  • Hospitality Orientation- actively looking for ways to help people.
  • Reading Comprehension- understanding written sentences and paragraphs in work related documents
  • Coordination- adjusting actions in relation to others' actions. 

 

 

 

 

 

 

 

 

 

 

 

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