Uccello's Caledonia

Job 169602 - Host
Caledonia, MI

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Job Details

Location: Caledonia, MI
Employment Type: Part-Time
Salary: Competitive

Job Description

Summary of Position:

 

To ensure that all guests are greeted and seated in a friendly, hospitable, and prompt manner using appropriate procedures in accordance with Uccello's Standards. Assisting all service team members and management in anticipating our guest’s needs and operating a clean and efficient restaurant.

 

Duties & Responsibilities:

 

  • Warmly and graciously greet all guests upon arrival.
  • Open the front door for guests entering or leaving the restaurant.
  • When immediate seating is limited, record guest names and number of people in party on the wait list.
  • Effectively use paging system to notify guests when tables become available.
  • Provide guests with estimated waiting time.
  • Accommodate special seating requests for guests whenever possible.
  • Seat guests based on their preferences while still balancing the number of guests in a server’s sections.
  • Engage in friendly conversation as you seat guests
  • Upon seating, offer guests a menu and inform them of their server’s name and any features or specials.
  • Bus tables quickly and efficiently whenever needed and inspect table for proper presentation and completeness. 
  • Answer the phones promptly with a clear and friendly greeting and answer any questions in a friendly, helpful and knowledgeable manner
  • Relay phone messages to all management team members as needed.
  • Create a positive final impression by thanking guests as they leave and invite them to return.

Requirements

 
Qualifications: 
  • Must be at least 18 years of age
  • High School diploma or GED
  • Minimum of 6 months of customer service, retail sales, or food service experience preferred
  • Demonstrated ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
  • Ability to bend, twist, and stand to perform normal job functions
  • Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with guests in English

 

Skills needed:

  • Active Listening- giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking- talking to others to convey information effectively
  • Social Perceptiveness- being aware of others' reactoins and understanding why the react as they do.
  • Hospitality Orientation- actively looking for ways to help people.
  • Reading Comprehension- understanding written sentences and paragraphs in work related documents
  • Coordination- adjusting actions in relation to others' actions. 

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